Terms and Conditions
We accept Indonesia Bank Transfer (BNI), Swiss Bank Transfer (UBS) and Paypal.
Return and Shipping Policy
We offer 7-day return policy or an exchange on items purchased on site IF the item purchased does not fit your true size. Customer has 7 days from the day they receive their package to ship the item back to us. Upon receipt of return, we will issue you a refund (shipping costs not included) to the original method of payment within 72 hours. We reserve the right to refuse a refund if upon receiving the item we determine that such item has been damaged or altered.
We will be using EMS for International shipping and J&T Express for Indonesia shipping.
For J&T Express (Indonesia shipping region), please allow 1-5 business days for your package to arrive after it has been shipped.
For EMS (International shipping region), please allow 1-7 business days for your package to arrive after it has been shipped.
As we have a stock in Geneva (Switzerland) and Bali (Indonesia), all domestic shipping within these two regions are free. Items are shipped through EMS shipping (within Bali) or La Poste (within Geneva). Please allow 1-3 days business days for your package to arrive after it has been shipped.
Please note that shipments outside of our headquarters stock – which means Switzerland or Indonesia – may by subject to import duties and taxes, which are the sole responsibility of the recipient. Please contact your respective customs office for further information about specific duties and taxes for your country. In addition, we are required by law to disclose the full value of package contents and cannot alter the value of your invoice or receipt. If you need additional information please feel free to contact us directly at firstname.lastname@example.org
Prices published include TVA and may change due to production costs. Should a price change, you will be informed at the time of your order.
Jewelry Care and Restoration
IRMA WY does not sell a trendy product, the brand sell symbolic and original creations that are made meaningfully by hands of different devoted artisans and artists. We want you to keep them forever. Although some of our materials are not precious, you and us can maintain your IRMA WY jewelry for a long time with care. So please don’t hesitate to contact us via e-mail or WhatsApp to ask us anything about how to wear or care for your purchased jewelry and in any case of metal tarnishing or textile problems. We will manage the best and fair solutions for you.
NOTE: About gold-plated silver jewelry
IRMA WY uses the highest quality silver in all its Sterling Silver pieces. Silver by nature, is a pure and soft metal and can be prone to discolouration or oxidation during normal wear. Even though our jewelry offers a selection of finishes in gold and rhodium, the pieces still may be prone to this discolouration with time. But you can easily clean them with simple methods at home. Contact us to get our best advices on your purchased IRMA WY jewelry.